Cancellation Policy

If you need to cancel your appointment with Gemma, please give at least 48 hours notice. Failure to give adequate notice, not showing up to your appointment, being more than 15 minutes late or not adhering to the polices, this could result in a missed appointment charge. This is usually your £10 booking fee.

Children's Policy

Look, we love little feet running around, children laughing and playing but the salon isn't a fan...

There are a lot of hazards within the salon and our insurance doesn't allow us to accommodate your unsupervised children unfortunately.

If your child needs to attend an appointment with Gemma, please ensure they're occupied by a parent or guardian over 18 years old, who is not having a service at the same time. Please do not bring other children with you.

Thank you.

Please note, if these policies are not adhered to, you will be asked to leave and this will be classed as a missed appointment and you may not receive your booking fee refund.